Shipping Policies and other Info
When will my order ship?
Do you ship internationally?
How much will it cost to ship my package?
Are your products new or refurbished?
Can I cancel my order?
What is your return policy?
I found a duplicate charge on my credit card. What do I do?
Will my order require a signature?
How long will my order take to reach me?
I need my item by a specific date. What should I do?
Why do you need my email address?
What is your privacy policy?
Is providing my credit card information over the internet safe?
When will my order ship?
In stock orders placed by 2 PM Mountain Time are shipped the same day order is received. After your order is shipped it will take 1-10 business days to reach you depending on level of service used and your location. Most order ship from our warehouse in Jackson, WY but orders may ship factory direct at our discretion.
Shipments via US Postal Service can take up to 10 days to receive depending on the service level and your location. US Post Office shipments are not time guaranteed. A parcel may arrive in 1 day or it could take up to 10 days. Please allow 10 days before contacting us for a lost parcel claim.
If you absolutely require an item by a specific date please call our customer service line at 888-362-7123 to check availability before you place your order.
Do you ship internationally?
Yes, we do ship all over the world via FedEx International and USPS Global. International customers are responsible for ALL taxes, duties or other fees on their incoming package.
How much will it cost to ship my package?
The cost of shipping your item(s) to you varies by your location and the level of service you choose. We have a very handy Shipping Cost Estimator on our shopping cart page (see image below). After you have added an item to you cart the SHOPPING CART screen will be presented to you. At this time you can click the ESTIMATE SHIPPING button and enter in your shipping location. The system will then give you prices for all available shipping methods.
Are your products new or refurbished?
Our company only offers new items purchased factory direct. We are an authorized dealer for most of the products in our catalog. We do not offer used or refurbished items for sale. All returns are inspected and returned to the manufacturer or are offered for sale or auctioned off as demos/used items.
Can I cancel my order?
You may cancel any order that has not been processed for shipment or shipped. Your cancellation request can be made by email or calling 888-362-7123. We will reply with a confirmation if we are able to cancel your order. Please note a cancelation request does not guarantee a cancelation.
What is your return policy?
Items can be returned for refund or exchange within 30 days of the order date as long as they are in the same condition you received them in. For complete details see our Shipping & Returns Policy page.
I found a duplicate charge on my credit card. What do I do?
In most cases what appears to be duplicate charges are multiple authorizations because your original authorization failed an address or CVV check. Authorizations drop off within a few weeks within few weeks depending on your banks policies. Electronic authorizations do not necessarily indicated a charge.
If you find any error related to credit card billing on your paper statement please contact us directly to resolve it. If you dispute any credit card issues directly with your bank without allowing our company the opportunity to resolve it you will be billed a $35 chargeback fee. This fee is billed to cover chargeback fees that are charged to our company by the credit card processor every time a cardholder disputes a transaction. If you have a concerns about a questionable charge please email us or call 888-362-7123.
Will my order require a signature?
We may require a signature for high value shipments generally those items over $500 in value. We may also require a signature for delivery to high risk locations such as apartment buildings and businesses. If you do not wish to sign for a package you must waive the signature requirement in writing by stating so in the special instructions section of the order form or sending us an e-mail. Our company is not liable for lost, damaged or misdelivered shipments. Waiving the signature requirement may make it difficult if not impossible to file an insurance claim with the carrier if a package is lost or stolen. Shipments to apartment buildings experience an especially high loss rate and we strongly advise againist waiving signature requirement. Final decision to waive the signature requirement rests with our company and in most circumstances we will not waive the signature requirement for orders over $1,000 or those shipments that we deem as high risk.
How long will my order take to reach me?
We offer shipping methods from FedEx, UPS and USPS. With FedEx being are preferred shipping method. The most cost effective method of shipping is FedEx Ground and estimated shipping times vary depending upon your location. For a map of estimated FedEx Ground shipping times click here. Most packages can be shippied within the continental US within 6 business days. For FedEx Ground, a business day does not include Saturdays,Sundays, or holidays.
Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.
I need my item by a specific date. What should I do?
If you need a delivery by a specific date please call 888-362-7123 to check availability and place the order. If you require expedited delivery for a specific date and do not call in advance we can not guarantee delivery of the item and can not refund shipping charges for items perceived as 'late'. We will make every effort to accomodate you special shipping needs but some requests simply can not be made.
Why do you need my e-mail address?
Your e-mail address is only used to send your receipt and tracking information. In some cases it is used to communicate with our customers about their order. If you elected to be placed on our mailing list you may receive sale announcements from time to time. We do not sell our mailing list.
What is your privacy policy?
Our customers' personal information is not sold, loaned or provide to any outside company, person or interest without your consent. We do not sell our mailing list to anyone. All information is stored on a secure encrypted server for your protection. Exceptions to this policy are made to comply with Federal, State and Local law enforcement subpoenas, upon receipt of a court order authorizing the release of such information, and upon the written request of the customer.
Is providing my credit card information over the internet safe?
Online ordering is actually safer than placing an order via phone or by mail. This is because the information is transmitted over a secure encrypted connection that only you and our server can read. Once the information is received it is stored on a secure server. Traditional mail order and phone orders are subject to loss, theft, eavesdropping, etc as they are not encrypted. See our Site Security page for more information.
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